Contact - Shipping - Policies

Contact :

Please email us at contact@jcljewelry.com or write to our Facebook Messenger in the bottom right corner with any questions or custom requests. 

Shipping :

Standard Shipping (5-7 Business Day Processing - USPS First Class Shipping)
$5
HURRIED (1-3 Business Day Processing & USPS Priority 1-3 Day Shipping)
$17

Policies :

Returns

We accept returns on items that haven't been worn or haven't been personalized. You may exchange these unworn and unpersonalized items within 7 days of when your package was delivered. Exceptions for return:

  • Earrings. 
  • Personalized Jewelry.
  • Worn jewelry.

If you would like to return and item, please contact us with your order information at contact@jcljewelry.com.

Exchanges for wrong length/size

  • Necklaces and Bracelets - Send your unworn piece to us to make the correct length for no charge to you. You just pay shipping.
  • Rings - If your ring didn't fit exactly how you want, please allow us to make it perfect for you. For rings, we charge a "re-size" fee of $5 + shipping.

 

Exchanges for a different item

  • Not completely happy with your jewelry? Exchange unworn and unpersonalized pieces within 7 days of when your package was delivered. You just pay shipping.